How to Resolve Issues with Your Northquest Finance Account Number or Transfers
If you are experiencing issues with your Northquest Finance account number or transfers, such as errors during transactions or missing account details, follow the steps below to resolve these problems effectively.
Common Issues and Solutions
1. Account Number Not Working or Showing Correctly
If your account number is not working or displaying correctly:
Ensure you select Paystack-Titan as the bank instead of Northquest Finance when initiating transfers or adding your account. This resolves display and recognition issues for your account number.
2. Missing Account Details on Dashboard
If your funding account number does not appear on your dashboard:
Complete your KYC (Know Your Customer) verification by adding your BVN (Bank Verification Number) and ensuring your BVN details match your bank records. Once KYC is completed, your Paystack-Titan account number will appear on your dashboard. You can also tap Add Money in the app to view it.
3. Errors During Transfers
If you encounter errors such as "Invalid Account," "Account Unavailable," or "Complete KYC":
Always select Paystack-Titan as the destination bank when transferring funds to your Northquest Finance account. This ensures the transfer routes correctly and prevents errors.
4. Validation Issues with Account Number
If your account number is not being accepted:
Verify that you have selected Paystack-Titan as the bank during setup or transfers. This resolves validation issues and ensures your account functions properly.
Steps to Complete KYC
To ensure your account is fully functional:
Add your BVN in the Northquest Finance app.
Verify that your BVN details match your bank records.
Confirm that your payout bank is set to Paystack-Titan.
Bank Selection for Transfers
When transferring money to your Northquest Finance account:
Always select Paystack-Titan as the receiving bank.
Avoid selecting Northquest Finance, as this can lead to errors such as "Invalid Account" or "Complete KYC."
By following these steps and ensuring the correct bank selection, you can resolve most issues related to your Northquest Finance account number and transfers.