Withdrawing Matured Savings or Investments
When your savings or investment account matures, the funds are automatically transferred to your matured tab then processed to your wallet after an hour in-app wallet. From there, you can initiate a withdrawal to your linked payout bank account. This process ensures that your matured funds are readily accessible for withdrawal.
General Guidelines for Account Verification
To ensure smooth withdrawals, make sure your account verification (KYC) is complete and accurate. This includes verifying your linked bank account details and ensuring all required documentation is up to date.
Proper account verification minimizes delays and potential issues during the withdrawal process. By following these guidelines, you can manage your withdrawals efficiently and address any concerns promptly.
When should I actually reach out? Withdrawals are approved in less than 24 hours on our end. If it's been more than 24 hours since approval and you still don't see it, that's when to contact us.
When should I actually reach out? Withdrawals are typically approved within 24 hours. If your withdrawal has not been approved or reflected in your account after this timeframe, it may indicate a potential issue that requires attention. In such cases, it is recommended to contact customer support for assistance.