Can I close my Northquest account? We're not able to permanently delete an account — that's a CBN regulatory requirement, not a choice we get to make. What we can do is deactivate your account, which stops it from being active .
Before we get into the steps: would you mind sharing why you're looking to deactivate? We're not trying to talk you out of it, just genuinely want to know if something didn't work the way it should have. If it's something we can actually fix, we'd rather do that than lose you as a customer.
Before you deactivate, here's a quick checklist:
Withdraw any active savings plans (AutoSave, Savings Challenge, Halal Save) into your Wallet, then out to your bank
Cancel any running AutoSave plan so it doesn't try to debit you after
If you have a Qlock plan, it's locked until maturity — deactivation doesn't unlock it early, so you'll need to wait for it to mature before those funds can move- For flexible plans like Qflex and AutoSave, use the Liquidate option in the app to move funds to your Wallet.- Once funds are in your Wallet, transfer the balance to your linked bank account.
How do I request deactivation? Reach out to Support (+2347078793885) with the email address on your account and confirmation that your funds have been withdrawn. We'll verify your account status and process it from there.
What Happens If I Deactivate My Account Without Withdrawing Funds?
Deactivating your account will prevent you from accessing your funds through the app. Ensure all funds are withdrawn and transferred to your bank account before deactivation.