Withdrawals
Why is my withdrawal still pending? Withdrawals usually approved in within 24 hours. Past that with no movement? Send a screenshot and I'll bring in the team right away. You can also check the status of your withdrawal directly in the app before contacting support. Withdrawals may remain pending due to reasons such as incorrect payout bank details, incomplete KYC verification, or a mismatch between the payout bank account name and your BVN (Bank Verification Number). Additionally, Northquest Finance operates as a savings and investment platform, which means withdrawals may take longer than standard bank transfers.
Open the Northquest Finance app and navigate to your savings plan.
Tap on the Withdraw option.
Confirm the amount you wish to withdraw. The funds will be sent to your linked payout bank account. 4. Verify that your payout bank details are accurate, ensuring the account name matches your BVN exactly, including spelling and spacing. 5. Complete your KYC verification in the app if not already done. 6. If issues persist, update your payout bank details and re-submit the withdrawal request.
It says approved but I haven't received the money. Check your bank account first. Still nothing? Screenshot the transaction and I'll get the team on it immediately. Additionally, verify the status of your withdrawal in the app to ensure it has been processed. If the status shows "Processing," it may indicate a failed or reversed transaction by the payout bank. In such cases, the funds are returned to your Northquest wallet, and you can submit a new withdrawal request. Note that withdrawals to certain accounts, such as OPay, may take longer due to additional processing requirements.
My withdrawal went to the wrong account. Let's get the team on this right now, send the transaction details.
Transfers & Transactions
My transaction is taking time to reflect. Give it the normal processing window. Still stuck after that? Send the details and I'll get it checked.
My transaction is missing: Please share your email and full name so I can check.
It says "Complete KYC" or "Invalid Account" when I transfer. Select Paystack–Titan as the receiving bank instead of Northquest Finance, that should clear it up.
What's my transaction limit? No cap once your KYC is fully complete, transfer freely through your Paystack–Titan account.