How does AutoSave work? You set the amount, how often, and how long. Fund it with your debit card or your Northquest Wallet your choice.
AutoSave debits are processed automatically between 1 AM and 3 AM. Ensure your funding source has sufficient funds during this window.
Can I top up my AutoSave ahead of schedule? Yes, but top-ups have to be in multiples of your savings amount. So if you’re saving ₦2,000 per cycle, you can top up by ₦4,000, ₦6,000, ₦8,000, and so on.
What’s the difference between Strict and Flexible AutoSave? When you set up your plan, you choose a liquidation mode. Flexible lets you liquidate (withdraw) at any time. Strict means you can’t break the plan until the maturity date for now, that applies no matter the reason.
My AutoSave didn’t deduct. Check there’s enough on the card or in your Wallet, whichever you’re using. Balance was fine and it still didn’t happen? I’ll get the team to look.
AutoSave debits are processed automatically between 1 AM and 3 AM, so ensure your funding source has sufficient funds during this time. If the debit is pending, it does not immediately affect your savings streak; check your account after the overnight processing window to confirm the debit has been processed.
Can I cancel my AutoSave? Depends on your plan type. If you’re on Flexible, you can liquidate anytime. If you’re on Strict, you’ll need to wait until maturity that’s fixed for now.
Related Topics
How to Restore Your Streak in a Savings Challenge If your AutoSave streak is interrupted due to a failed debit, you may see a prompt to restore your streak. This feature allows you to continue your streak as if the missed debit never happened, helping you maintain your progress and motivation.
Why Am I Seeing a Restore Streak Prompt? You’re seeing this prompt because a failed AutoSave debit interrupted your streak. Restoring your streak ensures that your progress remains uninterrupted, allowing you to stay on track with your savings goals.
Steps to Restore Your Streak To restore your streak, follow these simple steps:
Open your AutoSave plan in the Northquest Finance app.
Select Restore Streak.
Follow the on-screen prompts to complete the process.
Additional Notes By using the restore streak feature, you can maintain consistency in your savings habits and achieve your financial goals without interruption. To maintain your streak, always ensure your wallet or card has sufficient funds during the 1 AM to 3 AM processing window and regularly check your funding source to confirm it is correctly linked to your savings plan.